Kampala: In a hair raising incident that has shattered people’s faith in humanity and Customer Care service sector in Uganda, a customer care executive working for a leading Telecom Company has created a record of a kind by resolving a customer’s problem in just one go. She reportedly took only 3 minutes to rectify the problem.
Such was the impact of the incident that unable to bear the shock, the customer who was calling from Ntinda, suffered a massive heart attack.
As per his family that KiwaniPost talked at a local clinic in Bukoto, the man became suspicious when customer care executive didn’t put him on hold even after 4 long seconds into the call. His hands and legs began to shiver at prospect of the call ending way before he had predicted. He began to sweat profusely and just when the customer care person said “Thank you for calling. Is there something else that I can do for you?”, his legs gave way and he collapsed.
“My Internet Bundle MBs had magically disappeared so I called customer care. I was mentally prepared to give 4-6 days of my busy life to get it resolved and had accordingly applied for a week long leave at the office,” revealed the man who is now recovering and whose life is said to be out of danger by doctors.
“I was totally prepared for the massive tough battle ahead with a huge bag of popcorn in my hand ready to press thousand buttons before finally getting my problem resolved,” he added.
The customer care executive in question has been fired by the company and has been blacklisted by all Telecom companies for such a reckless act. Companies fear such incidents would put many other executives on pressure as customers would start expecting same level of proficiency from them which they may not be able to exhibit.
“What that young girl did is unforgivable. We are united with all other Telecom companies in condemning such acts. We are putting stringent measures in place to ensure it is not repeated in future,” revealed the CEO of the company during a hastily convened Press conference in Kampala.
